Returns & Exchanges

At Audeze, we are committed to providing the highest quality audio experience; if you are not completely satisfied with your purchase, you may return your product within 30 days of receipt for a full refund. All returned items must be in their original packaging and include all accessories to be eligible for processing.

Return Process

• 1.
  Initiate Your Request

  Visit our online Support Center to submit a Return Merchandise Authorization (RMA) request with your order number and reason for return.

• 2.
  Secure Packaging

  Carefully pack your Audeze headphones and all original components in the original shipping box to prevent damage during transit.

• 3.
  Ship to Audeze

  Affix the provided RMA label to the outside of the package and ship the item back to our California service center via a trackable carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, we will process your refund to the original payment method within 5-7 business days.